Pages

Sunday, April 14, 2013

Removing a virtual desktop in VMware View 5.x throws the error: “Provisioning error occurred for Machine <VDI-Name>: Unable to remove Machine from inventory”

Problem

You attempt to remove a virtual machine from the VMware View administration console:

image

… but you notice that VMware View is unable to delete the virtual desktop and the follow error is logged in the events:

Error: Provisioning error occurred for Machine <VDI-Name>: unable to remove Machine from inventory

image

You will also notice that the failed actual is automatically recovered by powering back on the virtual desktop:

Automatic error recovery for Pool <pool-name>: attempting to restart Machine <VDI-name>

image

Solution

While there are probably multiple reasons why this error would be thrown, the environment I had to troubleshoot turned out to be because the Active Directory permissions were not set correctly.  The permissions required for the View service account can be found here:

http://pubs.vmware.com/view-52/index.jsp?topic=%2Fcom.vmware.view.installation.doc%2FGUID-3446495C-FEC8-425C-AFF8-A6CAABA5E973.html

What I’ve noticed is that most administrators miss an important step that isn’t obvious in the documentation and that is the Write All Properties permissions in the Properties tab:

image

In the screenshot above, note that the Object tab has a Write all properties permission and selecting this permission does not enable the Write all properties under the Properties tab shown here:

image

Forgetting this selection is one of the reasons why the error shown earlier in the post is thrown when attempting to remove virtual desktops from the VMware View administration console.

No comments: